Gen Z Coach ("we", "our", or "us") is committed to protecting the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect and process both personal and non-personal information, including:
Information you actively provide via forms, email, or direct communication (e.g. name, email address, phone number, company details).
Internet protocol (IP) address used to connect your computer to the Internet.
Technical information such as browser type, device information, time zone settings, and operating system.
Usage data including page response times, length of visits, pages visited, and how users interact with the site.
Any additional information you voluntarily provide through comments, feedback, or communication with us.
2. How We Use Your Information
We collect this information for the following purposes:
To provide, operate, and improve our services.
To offer support and respond to inquiries.
To communicate with users, including service updates and promotional messages (where legally permitted).
To generate anonymised statistical insights that help us understand and improve user experience.
To comply with our legal obligations and exercise our legal rights.
3. Legal Bases for Processing
We rely on the following lawful bases for processing your personal data:
Consent – when you give clear permission for us to process your personal data for a specific purpose (e.g. signing up for updates).
Legitimate interests – when processing is necessary for our business interests and those interests are not overridden by your rights.
Legal obligation – when processing is necessary for compliance with a legal requirement.
4. Data Storage and Hosting
Our website is hosted on the Framer.com platform. Framer stores your data on secure servers behind a firewall, and we rely on them to follow industry-standard security practices to protect your information.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share your data with trusted service providers who support our operations (e.g. analytics providers), but only under strict data processing agreements and only where necessary.
6. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this policy or as required by applicable law. You can request deletion of your data at any time (see Section 8).
7. Cookies
Our website uses cookies and similar technologies to enhance your experience. You will be notified of cookie use upon visiting the site, with the ability to accept or reject non-essential cookies.
8. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us at hello@genzcoach.com.
9. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and, where appropriate, notified to you by email. We recommend checking this page regularly to stay informed.